Privacy Policy

This policy applies to personal and business-contact information collected through the MelGroup website, lead forms, booking calendars, CRM records, SMS consent forms, and related studio communications. It does not replace a written engagement agreement. If a signed proposal or service agreement contains a more specific privacy term, that agreement controls for that engagement.

We collect information you choose to provide, and limited technical information generated by your use of the site.

From website and CRM forms we may collect:

• Full name
• Email address
• Phone number
• Company or business name
• Website URL
• Project information and a short description of what you are building
• Language preference
• Budget range
• Preferred contact method
• Requested service (for example branding, websites, marketing, CRM, automation, 3D visualization, or business launch)
• Other notes you include in a message field

Appointment and calendar information may include your selected time, time zone, meeting type, and any details you add when booking a strategy conversation or follow-up.

CRM and contact records may include the same fields above, conversation history with the studio, lead source, service interest, and status of an inquiry. We do not invent or display client results that you have not provided.

The site may use cookies, pixels, local storage, and similar technologies to operate pages, remember language preference, measure visits, and understand how someone arrived (for example a campaign, referral, or search parameter). Marketing attribution data may include UTM fields or equivalent source information attached to a form submission.

Analytics tools, when configured, help MelGroup understand aggregate use of the website. They are not used to sell a list of visitors. You may control cookies through your browser settings; some site features may not function if essential storage is blocked.

We use the information we collect to operate MelGroup Marketing and to respond to the request you made.

• Lead management — to receive, qualify, and route inquiries to the right MelGroup service
• Appointment confirmations and reminders — for conversations you schedule
• Project updates — when you are in an active discussion or engagement with the studio
• Customer service communications — to answer questions and continue a conversation you started
• Studio operations — to prepare proposals, scopes, and follow-up that match the information you provided
• Marketing communications — only when you have separately provided consent, as described below

We do not sell your contact details. We do not require consent to marketing in order to inquire, book a conversation, or purchase services.

If you provide a mobile number and agree to receive texts, MelGroup may send messages according to the consent you gave on a form, calendar, CRM, or SMS consent field.

Non-marketing messages may include appointment confirmations, appointment reminders, project updates, and customer service communications.

Marketing messages may include promotions, special offers, and service updates only when you separately opt in. Consent to marketing messages is not required to purchase services, submit a project inquiry, or book a conversation.

Message frequency may vary. Message and data rates may apply.

You may reply STOP to opt out of SMS and HELP for assistance. After STOP, MelGroup will not send further marketing or optional SMS to that number, except a single confirmation of the opt-out where required, and except messages that are strictly necessary to complete a service you still have in progress if the law allows. You may also email hello@melgroup.io to update your preferences.

SMS consent is not shared with or sold to third parties for their marketing purposes. Technology providers that send or store messages on MelGroup’s behalf (for example a CRM or messaging processor) may handle the message only to deliver MelGroup’s communication — not to market their own products to you.

MelGroup uses service providers to operate the website, forms, calendars, email, SMS, analytics, hosting, and CRM. These processors act on MelGroup’s instructions and are permitted to use information only to provide their service to us — hosting, delivery, scheduling, storage, or measurement — not to sell your data for their own marketing.

If a third-party platform is connected later (for example a calendar, CRM, or email provider), that connection is used to continue the conversation or engagement you started with MelGroup.

We apply reasonable administrative and technical measures appropriate to a professional studio of this scale. No website or transmission is perfectly secure. Please use a private channel if you must send highly sensitive material, and do not include payment-card numbers in public website forms.

We retain inquiry, appointment, and client records for as long as needed to respond to you, fulfill an engagement, meet legal or accounting duties, and resolve disputes. When information is no longer needed for those purposes, we delete or de-identify it in the ordinary course of studio operations.

You may request access to, correction of, or deletion of personal information MelGroup holds about you, subject to records we must keep for legal, accounting, or active-project reasons. You may opt out of marketing email by using the unsubscribe link in a message or by writing to hello@melgroup.io. You may opt out of SMS by replying STOP, and request assistance by replying HELP.

Depending on where you live, you may have additional rights under applicable privacy law. MelGroup will not discriminate against you for exercising a privacy right. To make a request, email hello@melgroup.io with enough detail for us to locate your record.

MelGroup Marketing is directed to businesses and adult clients. We do not knowingly collect personal information from children under 13, and we do not target the site to children. If you believe a child has submitted information, contact hello@melgroup.io and we will delete it.

We may update this Privacy Policy to reflect how MelGroup actually works — new forms, a connected CRM, or a change in law. The effective date at the top of this page will change when we do. Continued use of the website after an update means you have been given notice of the revised policy. Material changes to SMS or marketing consent will not be used to override a STOP request or to treat silence as a new opt-in.

Privacy questions, access requests, and communication preferences may be sent to MelGroup LLC / MelGroup Marketing at hello@melgroup.io. This policy does not publish a street address or telephone number that is not otherwise listed by the studio.